Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system: SystmOnline

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • put your request in the prescription post box in the front entrance porch area
  • By email –rusheymead.hc@nhs.net
  • request via your usual pharmacy

We do not take repeat prescription requests over the phone.

Collecting your prescription

You can usually collect your prescription from the pharmacy 2 working days after you have ordered it.

Please make clear on your request if you would like to collect your prescription from one of the local pharmacies and allow an extra 24 hours.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

Medication reviews

If you are on repeat medication and you are due a review of this medication. You can also do this via eConsult. 

Please use the ‘Reviews for long term conditions, medication or contraception’ form and fill in as much information as possible.

This information will then be passed to a Doctor or Pharmacist who will advise whether you need an appointment, blood test or whether they have been able to complete the medication review using the information you have provided.

The new system, will allow us to arrange the most appropriate appointment for you. We aim to respond to your request by the end of the next working day.

Prescription charges

Find out more about prescription charges (nhs.uk).

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC. Also some prescription medicines may be cheaper to buy ‘over the counter’. If you are in any doubt have a chat with your pharmacist.

There is further information about prescription exemptions and fees on the NHS website.

Electronic Prescription Service (EPS)

EPS enables prescribers – such as GPs and practice nurses – to send prescriptions electronically to a dispenser (such as a pharmacy) of the patient’s choice. This makes the prescribing and dispensing process more efficient and convenient for patients and our team.

We are offering this service in our practice for more information please ask at the Practice or at your local pharmacy.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.