Your comments and suggestions are welcome to improve the quality of our service.
Friends and Family Test
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
The FFT asks people if they would recommend the services they have used and offers a range of responses. When combined with follow-up questions, the FFT provides a tool to highlight both good and poor patient experience. This kind of feedback is vital in transforming our service and supporting patient choice.
So far, the FFT has produced more than 48 million pieces of feedback across England – and the total rises by around 1.2 million more every month – making it the biggest source of patient opinion in the world. Scores so far have told us that at least nine out of ten patients would recommend the NHS services they used to their loved ones. Patient comments also identify areas where improvements can be made so that providers can make care and treatment better for everyone.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
You can leave feedback based on your visits and appointments with us.
If you are unhappy with the service we provide to you, please speak to a member of our team as soon as possible.
For more information on how you can share your feedback, click here.